Return Policy
EFFECTIVE DATE: August 1, 2024 All products purchased from Stacked Bridal may be exchanged for a different size or color, or returned for a refund to original method of payment within 15 days following the date the product was delivered to the purchaser. If you initiate your return or exchange within 15 days of delivery date, or are returning a gift within 15 days of its delivery date, Stacked Bridal will cover the necessary return shipping charges.
CONDITIONS FOR RETURN
You may return a product purchased from Stacked Bridal within the return period, subject to your compliance with the following conditions:
- You include all original packaging in new condition
- You include all tags, stickers, or other identifying labels on the product in undamaged like new condition
- You include all documentation in undamaged like new condition
- You include the product in undamaged like new condition
- You include a receipt documenting your purchase of the product at www.stackedbridal.com within the above exchange period
HOW TO RETURN YOUR PRODUCT
To initiate your return, please use the following procedure:
- Email our customer service team at customercare@stackedbridal.com
Please provide your
1) Order Number
2) Shipping Zip Code
3) Product(s) you would like to return/exchange
4) The reason for the return - After we receive your request, we will provide you with a prepaid UPS electronic return label.
- Print out the label and affix the label to the original Stacked Bridal shipping box.
- Include the product and all required items listed above in the section “Conditions for Return.” The receipt of purchase must indicate the product to be returned, price paid and date of purchase.
- Drop off prepaid package at your nearest UPS store.
TIMING
Stacked Bridal will seek to issue a refund, store credit or ship a replacement item within 10 business days of receiving a returned product that complies with the conditions for return set forth above. If your return is not a result of a Stacked Bridal error, we reserve the right to deduct the return shipping costs for the products from your refund.